Mr. Wilson joined Rethink in 2026 and brings more than 20 years of leadership experience across healthcare technology, customer success, and enterprise operations. Most recently, he served as Chief Customer Officer at PracticeTek. Prior to that, he served as President of RevolutionEHR and held senior leadership roles at ChiroTouch and IBM.
Throughout his career, Mr. Wilson has built and scaled customer success, professional services, implementation, and support organizations with a focus on elevating the customer experience, driving adoption, and delivering measurable business outcomes. He is passionate about strengthening long-term customer partnerships and helping organizations realize the full value of their technology investments.
Mr. Wilson earned a Bachelor of Arts from Brigham Young University and an M.B.A. from the TCU Neeley School of Business. He brings a customer-first leadership philosophy and a proven track record of building collaborative teams that deliver lasting customer success.
Connect with Shane on LinkedIn
Favorite Teenage Job?
Janitor at the McCarran International Airport in Las Vegas (It was my only teenage job as I played a lot of baseball)
Favorite Quote?
"Character is higher than intellect." — Ralph Waldo Emerson
Proudest Moment?
Watching my children achieve things they thought they could not do.
Favorite Activity/Hobby?
Watching my kids' sports and activities.